A premium co-working operator with multiple locations in Victoria Island and Ikoyi, Lagos, faced severe reception bottlenecks. With over 60 resident businesses and hundreds of daily guests, the reception desk was frequently congested, leading to frustrated members and unverified visitors entering the premises.
To address this challenge, the operator implemented Entrifi to automate and secure the check-in process. They deployed tablet kiosks in the lobby, configured with a multi-tenant directory that allowed guests to select the specific business they were visiting. Upon selection, the host received an instant email notification.
The results were immediate: average check-in times dropped from three minutes to under 30 seconds. Lobby congestion was eliminated, and security was significantly enhanced. Furthermore, resident businesses appreciated the privacy of the digital logbook, as guests could no longer view the details of other visitors.
Additionally, the platform provided the building management with consolidated daily, weekly, and monthly audit trails. This auditing capability became invaluable during safety reviews and facility security assessments. The transition to digital logging also helped the co-working hub comply with the NDPA 2023, offering resident companies complete peace of mind regarding the security and confidentiality of their clients' data. By digitizing their visitor management, the co-working operator streamlined lobby logistics, improved member satisfaction, and ensured compliance with local data protection regulations.